• I have registered to become a member so why can't I order anything?

    It takes at least 24 hours for your registration to be approved at which time you will be able to begin ordering.  This applies to both wholesale and retail customers.  Please be aware that during peak periods, your application approval may take longer.

  • Do I need a credit card to make a purchase?

    No, you do not need a credit card.  We accept direct bank transfers either online or at any branch of the ANZ bank. Details of our account will be shown when you proceed through Check-out.  We also accept money orders (which can be purchased at any Australia Post outlet).

  • If I make a Credit Card payment, will my credit card details be safe and secure?

    The Web Showroom is the company who designed our website.  They also host our site.  The Web Showroom has very secure measures in place to protect your credit card details.

    When you make a purchase using your Credit Card, you will be re-directed to the Web Showroom's secure site.  They have created our site to support Secured Sockets Layer (SSL) based transaction to the level of at least 128-bit SSL encryption.

    Credit Card details are immediately deleted form the Internet Server and the firewall in use is regularly updated.

  • What method of postage do you use?

    Depending on the size of your order and your location, we will use either Australia Post or a courier service.

    Please click here to refer to our Terms and Conditions page for further information on Despatch and Delivery.

    Important note: Cupcake Savvy does not accept responsibility for lost or damaged goods once they leave our premises.

  • How long does despatch and delivery take?

    Please click here to refer to our Terms and Conditions page for information on Despatch and Delivery.

  • Do you ship to international locations?

    The only international location we ship to is New Zealand.

  • Do you supply your product on a wholesale basis?

    Yes we do. Please contact us for all your wholesale needs. Conditions Apply.

  • Do you make custom-made cupcake stands?

    Custom-made stands generally take longer to organise because they are a one-off design.  Once you submit your requirements, an invoice will be generated.  On receipt of payment,  the stand can take up to four (4) weeks to complete, plus "normal delivery times" apply.

  • Do you have a Privacy Policy?

    Cupcake Savvy is committed to respecting and protecting your privacy. 

    Please click here to refer to our Terms and Conditions page for further information on privacy.

  • Refunds/Exchanges

    Please click here to refer to our Terms and Conditions page for information on Refunds and Exchanges.

     

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